Returns & Refunds

Our policy lasts 30 days after you receive your order. If 30 days have gone by since your purchase is delivered, unfortunately, we can’t offer you a refund or exchange.

Refund Eligibility

You can be eligible for refunds in one of three conditions:

1. If the item(s) you received is defective, incorrect, damaged, or missing

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.

Just let us know within 7 days of receiving your order and we will provide a return address and a replacement or refund as preferred.

To ensure a smooth process, please include your order number, photographs or videos of the item(s), and all related references upon receiving your package.

2. If you are not satisfied with your order and sent back to our warehouse within the first 30 days of receiving

Any brand new product can be returned for a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

When your returned item is approved for a full refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days depending on your bank.

3. If your order is lost or returned during shipping

You are eligible for a refund only if it is clearly stated that your order is lost or returned at your tracking link.

You are not eligible for a refund under these conditions

Your order has been sent successfully and is in transit.

You need to pick up your order from the delivery address or your local post office but you haven't picked it up.

You need to pay a customs fee or do any kind of application to process your order in customs but you refuse to do it.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@beautydeluxe.online.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@beautydeluxe.online and we will guide you where to send your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please send us an email at support@beautydeluxe.online and we will guide you about where to send your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

After you send the product back to our warehouse, you need to send the tracking number of that shipment to support@beautydeluxe.online for us to identify your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.